English for tourism and hotel services

The course aims to train a professional figure, in contact with customers, who works mainly in the Tourist Promotion Companies, Public Bodies, Associations of hoteliers or Consortia sector. The Receptionist and Tourist Information Officer is responsible for welcoming tourists in a specific area. He/she is able to promote the tourist offer of an area, provide information and advice to guide the choice of tourists. He/she carries out an activity of support to the booking of stays in the receptive structures and supplies detailed information relative to itineraries, demonstrations and events of the territory.

In the final stage of the pathway, an assessment of learning is planned that can give real account of the acquisition of the skills knowledge and competencies achieved by the learner through attendance at the training course. After proposing a careful evaluation strategy in itinere that will measure the level of acquisition of skills and abilities, the student in the final phase will face: a test test of a technical-professional nature in line with the pathway and a specially designed simulated test suitable for measuring the level of acquisition of real skills of the student. The outcome of the test will be positive only if the student passes a score greater than or equal to 70% of the maximum attributable.