The figure of the R.A.A. Manager of social welfare facilities, matured at the end of the training course, will provide trainees with technical-practical training to acquire the specific operational skills in the functional/strategic areas of social enterprises and nonprofits. Since the R.A.A. manager plays a key role in the management of these organizations, the objective of the training action is to specialize service management figures capable of working on a staff basis with the management of social welfare facilities.
The figure will be able to work as an employee or as a working member of a cooperative. The course aims to create a professional capable of:
- Manage and coordinate the team of Health and Social Workers, Primary Caregivers and the various educational figures that fall under the scope of care activities;
- Taking care of the relationship with users/customers, ensuring complaint handling and satisfaction tracking;
- Managing instrumental resources and their maintenance;
- Managing human resources (selection, coordination, control and improvement);
- Data collection and maintenance;
- Collaborate on the implementation of improvement measures.
The objective of the training course is to create figures of Care Activities Manager. This figure works within the network of social welfare, social and health services (facilities for the disabled, the elderly, drug addicts, minors and social welfare, day care centers, home care services, etc...) with organizational - management tasks and coordination of the Team of Social Workers and Social Workers and the Basic Assistants and the various educational figures that fall within the scope of care activities. Has meaningful relationships with the service manager, service users, family members and other professional and social figures. He/she carries out his/her activities in collaboration with other professional staff, according to the criterion of multidisciplinary work. Is the contact person of the facility/service in relation to the Public Services and the territorial community; takes care of the relationship with users/clients, ensuring the management of complaints and the detection of satisfaction; supervises the management of instrumental resources and their maintenance; is responsible for the management of human resources, in its different aspects (selection, coordination, control and improvement); plans and organizes the various activities, in implementation of the quality policy of its organization and regulatory requirements; monitors and verifies the operational effectiveness and organizational efficiency, compliance with operational requirements and achievement of quality standards; Reports to his/her organization on the operational results achieved and collaborates in the implementation of improvement measures; Ensures the collection and maintenance of data by facilitating its dissemination among the various figures in order to conscientiously manage it; Makes changes in the organization, proposes purchases of new tools/materials, to facilitate the work; Manages and ensures coverage of care shifts; Ensures quality of service by meeting regional standards, proposes updates for OSS and team; Manages relations with family members/volunteers in an organized manner; Manages and monitors accounting/administrative activities. Directs and coordinates the operation of a residential/semi-residential facility or territorial service, so as to ensure the smooth running of all activities and the complete implementation of personalized care plans; Is the contact person of the facility/service in relation to Public Services and the territorial community; Takes care of the relationship with users/clients, ensuring the management of complaints and the tracking of satisfaction; Supervises the management of instrumental resources and their maintenance; is responsible for the management of human resources, in its various aspects (selection, coordination, control and improvement); plans and organizes the various activities, in implementation of the quality policy of its own organization and regulatory requirements; monitors and verifies operational effectiveness and organizational efficiency, compliance with operational requirements and achievement of quality standards; reports to its own organization on the operational results achieved and cooperates in the implementation of improvement measures.
To enter the profession, it is necessary to have a high school degree or Bachelor's degree, relevant to the field; OSS qualification with a high school diploma and experience of at least three years, and it is necessary to participate in highly qualified training accompanied by internship/internship periods.
| N° | TITLE | HRS | ECTS |
|---|---|---|---|
RRFP qualification certificate "Manager of social welfare facilities"
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