OSS Update: Burn-Out and Care Work.

To provide caregivers with tools and skills that enable them to better manage the emotional aspects inherent in care work in order to reduce the risk of burn-out.

- Communication techniques and tools
o The "How" you say things determines the meaning of what you say
o Communicating with the user
o Communicating with relatives
- Role, self-esteem and autonomy in decision-making
o The organizational context and the role of the operator
o Enhancement of the role held
o Giving positive reinforcement to colleagues and users
o Know one's potential, resources and limitations
- Networking
o Land resources
o The work in teams inside and outside the facility
o The different references and responsibilities in the service network
- Ethical relationship
o Centrality of the person
o Quality of life
o The Burn Out of Operators.