English for Tourism (Level 2)

To know how to effectively conduct telephone conversations, including complex ones, in the work environment; to achieve good accuracy/effectiveness in written expression and communication, including in specialized/advanced technical contexts (contracts, writing texts for web marketing); to handle communicative situations in English related to the tourism sector, including in complex settings (meetings, conventions, conference calls).

- Listening/speaking: provide detailed and complex information/formulate detailed and complex inquiries pertaining to usual and/or novel work contexts/support/argue effectively one's points of view (e.g., products) in the context of a conversation, deal with unexpected responses and difficulties related to one's field of expertise in the context of a conversation;
- Reading: quickly understand and correctly interpret correspondence written in non-standard styles; understand and correctly interpret (in a reasonably short period of time) almost all work activity documents (usual and/or unpublished); understand and correctly interpret Content , Instructional Objectives;
- Writing: drafting letters pertaining to predictable and unpredictable topics; drafting reports and speeches of even complex nature.